A Quality Management System (QMS) is a system that outlines the policies and procedures necessary to improve and control the various processes that will ultimately lead to improved business performance.
A system can be structured at the following levels:
- Policy (mission, vision and strategy) and line management
- System procedures: primary and secundary processes
- Operational procedures
- Work documents for activities or task to do
A Quality Management System (QMS) is a web of interconnected processes. Each process uses resources to turn inputs into outputs. And all of these processes are interconnected by means of many input-output relationships. Every process generates at least one output, and this output becomes an input for another process. These input-output relationships glue all of these processes together - that's what makes it a system.
An example of a primary process of a company MacProduct for the production of a packed hamburger.Analysing the primary process of MacProduct results in a chain of activities for transforming ingredients (material - input) and an customer order (information - input) into a packed hamburger (product - output).